Fraunhofer Center Digital EnergyHuman-Centric Work Design for Critical Infrastructure Control Centers
The three-year project »BEAUTIFUL« successfully concluded with a final meeting on March 19–20, 2026, in Hamburg. The project yielded key findings regarding the human-centric design of workstations in network control centers for critical infrastructure. The primary focus was on cognitive workload, innovative assistance systems, and the ergonomic optimization of shift work.
The project officially ended with a two-day closing event hosted by Avacon Netz GmbH in Hamburg. Project partners from academia and industry met to present the results of the three-year research period and to discuss the transfer of these concepts into operational practice.
Research Focus and Results
Project BEAUTIFUL addressed the increasing complexity in the control centers of critical infrastructures. The objective was to design working conditions that strengthen system resilience while protecting the mental and physical health of the workforce. To develop specific recommendations for action, the project investigated the areas of workload measurement, assistance systems, training and simulation, and work organization.
Interdisciplinary Approach as a Success Factor
The results emphasize the necessity of integrating human factors engineering, technological development, and practical expertise. The developed frameworks provide a scientifically grounded basis for the future design of secure, human-centric control center systems.